What This FAQ Page Covers
We built this FAQ section around the real questions that come in through our support channel every day. If you're setting up your account for the first time, trying to link your bKash or Nagad wallet, or wondering why a Rocket withdrawal is sitting in verification — this is where you find the answer. We've grouped questions by the topics that matter
most: account access, local payment steps, how we verify identity, and what to do when something doesn't go as expected. Where a question needs a specific process — like the exact steps to confirm a Nagad transfer — we walk through it here rather than pointing you somewhere else. Keep in mind that availability for certain features depends on your local law
and eligible region. If you're in Dhaka, Chittagong, or anywhere else in Bangladesh and your question isn't covered here, our support team is the next step.
- bKash
- Nagad
- Rocket
- Account Help